Refund policy

We do not accept change-of-mind returns or exchanges. If your item arrives damaged, defective, or incorrect, please contact us within 10 days of receiving it and we'll make it right.

Please note: physical products are shipped to Australia and New Zealand only. Customers in other regions may purchase digital products only.

To start a return, contact us at hello@journalcards.com.au and we'll provide return instructions, including the address to send your item. Please note that customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@journalcards.com.au.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items We cannot accept returns on sale items or gift cards. Digital products (downloadable files) are non-refundable once the download link has been accessed.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at hello@journalcards.com.au.