Privacy policy

PRIVACY POLICY

Last updated: August 2026

At Journal Cards (ABN 38685339748), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

INFORMATION WE COLLECT

When you visit our store or make a purchase, we may collect the following information:

  • Name, email address, phone number and billing/shipping address
  • Payment information (processed securely via Shopify Payments and PayPal — we do not store your card details)
  • Order history and purchase information
  • Device and browsing information (via cookies)
  • Communications you send us

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates and receipts
  • Respond to your enquiries and provide customer support
  • Send marketing emails (only if you have opted in — you can unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with legal obligations

SHARING YOUR INFORMATION

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Shopify — our e-commerce platform (shopify.com/legal/privacy)
  • Shopify Payments / PayPal — to process payments securely
  • Australia Post / SellerDash — to fulfil and ship physical orders
  • Klaviyo — for email marketing (if you have opted in)
  • Digital delivery providers — to deliver downloadable products
  • Law enforcement or government agencies if required by law

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

INTERNATIONAL CUSTOMERS

We ship physical products to Australia and New Zealand. Digital products are available to customers in Australia, New Zealand and the United States. By purchasing from us, you consent to your information being processed in Australia and potentially by third-party service providers located overseas.

COOKIES

Our website uses cookies to enhance your browsing experience, analyse site traffic and support marketing. You can disable cookies in your browser settings, though this may affect some site functionality.

EMAIL MARKETING

If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@journalcards.com.au. We use Klaviyo to manage our email marketing.

ACCESS AND CORRECTION

You have the right to access and correct the personal information we hold about you. To make a request, contact us at hello@journalcards.com.au. We will respond within a reasonable timeframe.

DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

SECURITY

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our store is hosted on Shopify, which maintains industry-standard security measures.

COMPLAINTS

If you believe we have breached your privacy, please contact us at hello@journalcards.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will always be available on this page.

CONTACT US

Journal Cards hello@journalcards.com.au Terrey Hills, NSW 2084, Australia 0433 087357 ABN 38685339748